Shipping policy

Thank you for shopping with Pawllio. We are committed to delivering quality pet products to customers across the United States. Please review our shipping policy below.

Order Processing

Orders are typically processed within 1 to 3 business days after payment has been received and verified. Orders are not processed or shipped on weekends or public holidays.

Once your order has been processed, you will receive a confirmation email with tracking information when available.

Shipping Times

Many of our products are shipped directly from trusted suppliers and fulfillment partners. Estimated delivery times are:

  • United States: 7 to 15 business days

  • Remote locations: 10 to 20 business days

Delivery times are estimates and may vary due to weather conditions, carrier delays, customs procedures, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery location. Promotional free shipping offers may be available on selected products or orders.

Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided during checkout. Please allow a few days for tracking updates to appear in the carrier's system.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Pawllio is not responsible for orders shipped to incorrect addresses provided at checkout.

If you notice an error in your shipping details, please contact us as soon as possible before your order is processed.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost in transit, please contact us. We will work with the shipping carrier to investigate the issue and assist in finding a resolution.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the damaged item and packaging. We will review the issue and arrange an appropriate solution.

International Fulfillment

Some products may be shipped from international warehouses or suppliers. While we strive to meet estimated delivery times, occasional delays may occur due to customs inspections or international shipping conditions.

Contact Us

If you have any questions regarding shipping, delivery times, or tracking information, please contact us through our Contact Us page.

Thank you for choosing Pawllio.