Refund policy
At Pawllio, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
We accept returns for eligible items within 30 days of delivery. To qualify for a return, the item must be unused, in its original condition, and in the original packaging.
Items that are damaged due to misuse, normal wear and tear, or improper handling are not eligible for return.
Non Returnable Items
Certain items may not be eligible for return, including:
- Personalized or custom made products
- Items marked as final sale
- Products that have been used or damaged after delivery
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund. If approved, the refund will be issued to your original payment method.
Please allow several business days for the refund to appear in your account, depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can review the issue and provide a suitable resolution.
Return Shipping
Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Shipping charges are generally non refundable unless otherwise required by law.
Order Cancellations
Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it can no longer be canceled and must follow the return process.
International Shipping
Many of our products are shipped directly from international suppliers. Delivery times may vary, and customers are responsible for ensuring that shipping information is accurate when placing an order.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us through our Contact Us page.
Thank you for shopping with Pawllio.